If you purchased your bike through your local SE dealer, they will be glad to help and will contact SE to help solve the issue. The dealer will inspect your bike for defects in materials or workmanship. If it is a valid warranty claim, the dealer will contact our Technical Service department and we will work to resolve the problem as quickly as possible.
If you purchased your SE bike from SEBIKES.com and had the bike shipped directly to your home, please contact us by using the warranty request form (please select the appropriate form), or by sending an email to email@example.com and we will work with you to determine if you have a potential warranty claim. Full terms and conditions are available on our website.
You must have a copy of your receipt or invoice that proves you are the original owner of the SE product purchased from an authorized SE dealer or SEBIKES.com. If you are outside of the USA, please contact your local distributor or the authorized SE representative for your country.